North Alabama Medical Center Names 2025 Mercy Award Winner

FLORENCE, Alabama – North Alabama Medical Center has recognized Kyle Roberts as the facility’s 2025 Mercy Award winner. The Mercy Award recognizes one employee from each of Lifepoint Health’s facilities who profoundly touches the lives of others and best represents the spirit and values on which the company was founded.

The Mercy Award is an annual recognition program that honors the life and contributions of Scott Mercy, Lifepoint’s founding chairman and chief executive officer. The award is considered the highest honor a Lifepoint employee can receive.

“At North Alabama Medical Center, we are committed to advancing Lifepoint’s mission of making communities healthier, and our devoted team members are critical to this work.” said Mike Howard, Market President and CEO of NAMC. “Kyle has shown an excellent example of this commitment. We are so proud to recognize his positive contributions to improving the overall health of our patients, supporting their families and serving our community. Kyle always goes the extra mile to meet any need that may arise and is a true champion of our caring culture at NAMC.”

Since joining North Alabama Medical Center in October, Roberts, a phlebotomist in the Pre-Admission Testing Department, has made a measurable and lasting impact. His consistent professionalism and patient-focused care have received consistent positive feedback through multiple outlets. His commitment to providing care and compassion to patients and their families not only reflects his dedication but also strengthens the hospital’s reputation, fostering long-term community trust and visibility.

“Kyle has very quickly become a great asset to the department,” said Angel Lopp, manager of Same Day Services at NAMC. He is a very skilled phlebotomist and his patients usually comment that they did not even feel him stick them with the needle. We are constantly hearing stories about how he is able to connect with patients during a time when they are nervous before having a procedure.”

His skill with a needle and ability to relate to patients is not the only reason Roberts was nominated. He is usually the first on the scene whenever a call to assist comes in over the NAMC PA system.

“Kyle is always willing to jump in and help with any task asked of him and will be the first to volunteer to stay over if needed,” added Lopp. “He also is willing to go out of the department and help if a Code Armstrong is called for lifting.”

Each facility winner, including NAMC, will be considered for Lifepoint’s 2025 companywide Mercy Award. The companywide winner will be announced this summer and honored during a ceremony in Nashville, Tenn., in August.